Returns & Exchanges

At Alma Gourmet, we take pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. Due to the perishable nature of our specialty foods, we offer a dedicated resolution process for any items that do not meet our high standards upon delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any damage, missing items, or quality concerns, particularly for temperature-sensitive products like truffles or cheeses.

• 2.
  Contact Customer Support

  Notify us within 24 hours of delivery by emailing our support team with your order number and clear photographs of the product and packaging in question.

• 3.
  Review & Approval

  Our culinary experts will review your claim to determine if a replacement or credit is warranted based on the condition of the perishable goods reported.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method or ship a replacement product at no additional cost to ensure your gourmet experience is perfected.